By: Seth Goddin
Pages: 256
Business, Self Help
My recommendation: 6 / 10
Date read: 21st Feb'17
Brief review: This book mostly talks about people who think differently about customer satisfaction and finding solution. These people find solutions and implement things which are generally not in the rule books but it delights the most imporant person in the whole chain, the customer. Seth Goddin is a great writer and this book is quite famous. Still, it probably misses the punch required to make it a great read. Some excellent ideas and examples though.
